Aurine Jewels – Crafted to Shine, Guaranteed to Last

At Aurine Jewels, we are committed to delivering exceptional quality and craftsmanship in every piece of jewelry. To ensure complete customer satisfaction, we offer a structured Customer Claim Policy to address any rare instances of manufacturing defects in our products.

🔍 CLAIM ELIGIBILITY

A claim is applicable only in case of a genuine manufacturing defect, such as:
✔ Loose stones or beads due to faulty setting
✔ Damaged clasps, hooks, or closures upon delivery
✔ Broken chain links or structural faults
✔ Discoloration or fading immediately upon unboxing (not caused by usage)
✔ Wrong product received

⚠ Claims are NOT applicable for:
✖ Wear and tear caused by regular use
✖ Damage due to water, perfume, chemicals, or mishandling
✖ Product breakage after use or improper storage
✖ Change of mind or personal preference
✖ Items bought on sale, discount, or during promotions

⏳ CLAIM PERIOD

✔ Claims must be initiated within 3 days of receiving the product
✔ The original order confirmation or receipt is required as proof of purchase

📝 CLAIM PROCESS

1️⃣ Initiate a Claim
Contact our customer support team via WhatsApp, Instagram, or email.
Include:

• Order number
• Clear photos or videos showing the defect
• Unboxing video (if available)

2️⃣ Evaluation & Approval
Our quality assurance team will review the claim and determine if it meets the eligibility criteria.

If approved, Aurine Jewels will offer:

• A repair,
• A replacement, or
• A voucher/credit (in select cases),
  at our discretion.

3️⃣ Resolution Timeline
✔ Approved claims will be processed within 5–7 working days
✔ Customers will be notified via WhatsApp, email, or SMS

🚚 CLAIM SHIPPING POLICY

✔ If the claim is approved:

• Aurine Jewels will cover the repair or replacement costs

✔ The customer is responsible for:

• Shipping charges to return the defective product to us
• Return shipping if the claim is rejected

🤝 Need Help?

Our support team is here to assist you with professionalism and care.
📩 Email: aurinejewels489@gmail.com
📱 WhatsApp: +92 310-2509944
📍 Instagram DM: @aurinejewels489