Aurine Jewels – Delivering Elegance to Your Doorstep

At Aurine Jewels, we take great care to ensure that your orders are delivered promptly, securely, and with the care your jewelry deserves. Please review our shipping policy for details on timelines, charges, and procedures.

📦 ORDER PROCESSING & DISPATCH

✔ Orders are typically processed within 24–48 business hours (Monday to Friday).

✔ Orders placed on weekends, public holidays, or during sales/promotions will be processed on the next working day.

✔ Once your order is packed and dispatched, you will receive a confirmation email or message with tracking details.

🚚 DELIVERY TIMELINE

📍 Within Pakistan
Orders are delivered within 3–5 working days in most cities. Remote areas may take an additional 1–2 days.

📍 International Shipping
Currently not available. Stay tuned—we’ll be going global soon!

⚠ Delays may occasionally occur due to factors beyond our control, such as weather, courier disruptions, or public holidays.

💰 SHIPPING CHARGES

✔ Standard delivery charges apply based on your location and parcel size. These will be clearly mentioned at checkout.

✔ Free Shipping is occasionally offered during promotional campaigns (terms apply).

✔ If you request an exchange due to size or preference, the customer will bear all delivery costs.

🔍 ORDER TRACKING

✔ Once your order is shipped, you will receive a tracking number via SMS or email.

✔ You may track your parcel on our courier partner’s website or contact Aurine Jewels customer support for updates.

❌ FAILED OR MISSED DELIVERIES

✔ If the courier is unable to deliver due to incorrect address or recipient unavailability, one more delivery attempt will be made.

✔ If still unsuccessful, the parcel will be returned to Aurine Jewels, and the customer will be notified. A new delivery can be arranged with updated address details (additional charges may apply).

📦 DAMAGED / MISSING ITEMS

✔ If your parcel arrives damaged or with missing contents, please notify our support team within 24 hours of receiving your order.

✔ Provide clear images/videos of the unboxing, packaging, and items for faster resolution.

✔ After verification, we will offer a suitable resolution, which may include replacement, partial refund, or store credit (based on the situation).