RETURN & EXCHANGE POLICY – aurinejewels.com

Aurine Jewels – Because Every Piece Matters

At Aurine Jewels, customer satisfaction is our priority. We follow a transparent Return & Exchange Policy to ensure a smooth shopping experience while maintaining quality standards.

🔁 EXCHANGES & CLAIMS

✔ Unused jewelry items can be exchanged within 3 days of delivery, provided they are in original, unused condition, with packaging intact and receipt or order confirmation included.

✔ Change of mind is not valid for return or exchange requests.

✔ Products purchased on sale or discount are final and cannot be exchanged or claimed.

✔ Exchanges are accepted only in case of:

Defective or damaged item on arrival
Wrong item received
Size issue (where applicable, e.g., bangles or adjustable rings)

✔ Replacement must be of equal or higher value (price difference to be paid by the customer).

✔ In case of size-based exchanges, the customer will bear the shipping cost for sending and receiving the item.

✔ Aurine Jewels reserves the right to decline exchanges if the product shows signs of use, damage, alteration, or improper handling.

💸 REFUND POLICY

✔ Aurine Jewels follows a strict No Refund policy on Cash on Delivery (COD) orders.

✔ Refunds will only be considered in rare cases, such as:

The ordered item is out of stock
The product received is damaged and a replacement is not available

✔ Approved refunds for prepaid orders will be issued to the original payment method (card/account).

✔ Refunds exclude shipping costs, which are non-refundable.

✔ Please allow 7 business days for refund processing, and up to two billing cycles for the credit to reflect.

✔ Refunds are only issued when replacement or exchange is not possible.

🛡 3-DAY CHECK WARRANTY

✔ Every order includes a 3-day check warranty for manufacturing defects only (e.g., loose stones, broken clasps, or missing elements).

✔ Customers must notify us within 3 days of receiving the product to claim this warranty.

✔ Warranty does not cover damage caused by mishandling, perfume/chemical exposure, or normal wear and tear.

🔄 EXCHANGE & REFUND PROCESS

✔ To initiate a claim, contact our support team via WhatsApp, Instagram DM, or email. Please include:

Order number
Reason for exchange or claim
Clear product photos/videos (including packaging)

✔ Once approved, ship the product back to us at your own expense (unless the issue was caused by our error).

✔ Upon receiving and inspecting the item, your replacement or refund will be processed within 5–7 business days.

📦 ORDER CANCELLATIONS

✔ Orders can be canceled before dispatch. Once shipped, cancellations will not be entertained.

✔ In the event of stock unavailability, the order will be canceled, and a full refund will be processed.

✔ Once dispatched, our standard Return & Exchange Policy applies.

🏢 COMPANY RIGHTS & POLICIES

✔ Aurine Jewels reserves the right to cancel or modify orders due to pricing errors, inventory issues, or any unforeseen circumstances.

✔ The company holds sole discretion to approve or deny any exchange or refund based on inspection and policy guidelines.

✔ This policy may be updated without prior notice, and changes will be communicated via our official website or social platforms.

📩 For assistance, contact us at:
Email: aurinejewels489@gmail.com
WhatsApp: +92 310-2509944
Instagram: @aurinejewels489